LifeLink, Inc – Privacy Policy
LifeLink Inc (“LifeLink,” “we,” “us,” or “our”) is committed to protecting the privacy and confidentiality of all individuals who interact with our services. This Privacy Policy explains how we collect, use, share, and safeguard information across our Wisconsin programs, including Children’s Services, Adult Long-Term Support (ALTS), ABA Therapy, Residential Treatment, CLTS, CCS, and community-based supports.
Using our website or services means you agree to this Policy.
For questions or concerns, contact:
LifeLink Inc.
200 South Executive Drive, Suite 206
Brookfield, WI 53005
Phone: (414) 800-9757
Fax: (414) 710-2556
Email: info@lifelinkll.com
Website: www.lifelinkll.com
Overview
- We collect information to provide and improve services.
- We comply with HIPAA and Wisconsin DHS regulations.
- We never sell personal information.
- You have rights to access, correct, or request deletion of your data.
- We use safeguards to protect your information.
Information We Collect
Information You Provide
LifeLink collects information directly from you, your family, guardians, case managers, ADRCs, schools, MCOs, and healthcare providers. This may include:
- Contact information
- Referral details
- Assessments, treatment plans, behavior support plans, and clinical notes
- Guardianship or legal documentation
- Insurance and billing information
This applies to all programs, including ALTS services such as Adult Family Home supports, Supported Living, skill-building, behavioral health services, and crisis stabilization.
Automatically Collected Information
- IP addresses, browsing activity, device details
- Phone call metadata and recordings (where permitted)
- SMS message content and delivery information
Information From Third Parties
With authorization, we may receive information from:
- Wisconsin counties, ADRCs, and DHS programs
- Managed Care Organizations (Family Care, IRIS, others)
- Schools and vocational programs
- Medical or mental health providers
- Guardians and legal representatives
How We Use Information
We use information to:
- Deliver services across all LifeLink programs
- Coordinate with counties, ADRCs, MCOs, schools, and healthcare systems
- Complete functional screens, assessments, service plans, and documentation
- Meet Medicaid, CLTS, CCS, ALTS, and insurance requirements
- Verify authorizations, billing, and compliance
- Improve our programs, ensure safety, and support quality assurance
- Communicate scheduling updates, service information, and reminders
We only use information as allowed under HIPAA, Wisconsin law, and program-specific rules.
Information Sharing
LifeLink does not sell your information. We share information only when necessary.
Regulatory or Legal Requirements
We may share information with:
- Wisconsin DHS
- County agencies, case managers, ADRCs
- Managed Care Organizations
- Medicaid/ForwardHealth
- Courts or law enforcement when legally required
Service Delivery
We may share information with:
- Contracted service providers
- Clinical and administrative staff
- Billing, scheduling, or authorization partners
- HIPAA-compliant technology vendors
All partners must maintain strict confidentiality and meet required data protection standards.
Calls and Text Messages
- Calls may be monitored or recorded for training, safety, and verification.
- Text messages may be retained for documentation.
- By contacting LifeLink, you consent to receiving service-related communication.
To opt out: info@lifelinkll.com
Data Retention
LifeLink keeps information based on HIPAA and Wisconsin DHS requirements:
- Client records: at least seven years after last service
- Adult program records: retained per DHS 83, 88, 34, and 36 rules
- Call and text logs: up to two years
- Website data: as needed for performance and security
Your Rights
You or your authorized representative may request:
- Access to your records
- Corrections or updates
- Deletion where legally allowed
- Limits on communication
- A copy of disclosures (as allowed by HIPAA)
Submit requests to info@lifelinkll.com.
Cookies and Website Tracking
Our website may use cookies to improve user experience, analyze traffic, and ensure security. You may disable cookies through your browser settings.
How We Protect Your Information
LifeLink uses multiple layers of protection, including:
- Encryption for stored and transmitted data
- Role-based, limited access to information
- Secure devices, servers, and communication tools
- Continuous compliance monitoring
- Staff training in confidentiality, HIPAA, and Wisconsin DHS rules
- Incident response procedures for potential data breaches
Incident Response
If a data incident occurs:
- We notify affected individuals as required
- We investigate promptly
- We take corrective action
- We report to DHS or other authorities when necessary
Accessibility
We are committed to accessibility. To request this Policy in another format, email info@lifelinkll.com.
Updates to This Policy
We may update this Policy as regulations or services change. The latest version will always be posted on www.lifelinkll.com.
