Terms of Service — LifeLink, Inc.
Welcome to LifeLink, Inc. (“LifeLink,” “we,” “us,” or “our”). By accessing our website, submitting a referral, or using any LifeLink services, you agree to these Terms of Service. If you do not agree to these Terms, please do not use our website or services. These Terms apply to LifeLink programs in Wisconsin, including but not limited to Children’s Services, Adult Long-Term Support (ALTS), Residential Programs, ABA Therapy, Mental Health Services, CLTS, CCS, and related offerings.
Contact Information
LifeLink Inc.
200 South Executive Drive, Suite 206
Brookfield, WI 53005
Phone: (414) 800-9757
Email: info@lifelinkll.com
Website: www.lifelinkll.com
Use of the Website and Online Materials
LifeLink provides website content for general informational purposes only (for example: descriptions of services, educational materials, and referral information). Information on the website is not a substitute for clinical advice, diagnosis, therapy, emergency care, or treatment.
By using our website you agree to:
- Use the website lawfully and in accordance with these Terms;
- Avoid attempts to disrupt, damage, or misuse our website or servers;
- Provide accurate information when submitting forms or requests;
- Not copy, reproduce, or distribute website content without prior written permission from LifeLink.
No Medical or Clinical Advice
Content on the LifeLink website should not be used to diagnose conditions or determine treatment. If you believe you or another person is experiencing a medical or mental health emergency, call 911 or seek emergency services immediately. LifeLink does not provide crisis or emergency response via the website, email, or text messaging.
Service Eligibility and Enrollment
Access to LifeLink programs (including CLTS, CCS, ALTS, ABA, Residential Treatment, and Mental Health services) depends on the following factors:
- Eligibility criteria established by the Wisconsin Department of Health Services (DHS);
- County or managed care organization (MCO) authorizations;
- Clinical assessments;
- Availability of openings or resources.
Submitting a referral does not guarantee enrollment. LifeLink reserves the right to accept or decline referrals based on program capacity, safety considerations, staffing, clinical appropriateness, or regulatory requirements.
User Responsibilities
By using LifeLink services or submitting forms, you agree to:
- Provide accurate and truthful information;
- Update LifeLink if your contact or personal information changes;
- Not misuse or spam communication channels (email, SMS, forms);
- Respect the privacy and rights of LifeLink staff and other clients;
- Comply with all applicable laws and DHS requirements.
Communication Consent
By contacting LifeLink, you consent to receiving service-related communications by phone, email, or SMS. These communications may include scheduling, service updates, coordination, and required notices. You may opt out of non-essential communications by emailing info@lifelinkll.com. Essential communications related to services or safety may still be required.
Use of Technology and Telehealth
LifeLink may provide telehealth or virtual services when appropriate and allowed under DHS, Medicaid, or insurance rules. By using our telehealth systems you agree to:
- Participate from a private and safe environment whenever possible;
- Keep devices and software reasonably up to date;
- Avoid recording telehealth sessions unless explicitly permitted by LifeLink and other participants.
LifeLink uses HIPAA-compliant platforms for protected health information, but we cannot guarantee the security of your personal device or internet connection.
Intellectual Property
All website content, including text, graphics, logos, and media, is the property of LifeLink unless otherwise noted. You may not copy, distribute, modify, or reuse LifeLink materials without prior written permission.
Third-Party Links
Our site may include links to third-party websites (for example, DHS resources, insurance providers, or community organizations). LifeLink does not control these sites and is not responsible for their content, privacy practices, or accuracy. Accessing third-party links is at your own discretion.
Privacy and Data Protection
Your use of the website and services is governed by our Privacy Policy, which describes how we collect, use, and protect information. You may review the Privacy Policy on our website or request a copy at info@lifelinkll.com.
Limitation of Liability
To the fullest extent permitted by applicable law, LifeLink is not liable for:
- Website outages, errors, or delays;
- Service interruptions caused by third-party technology providers;
- Decisions you make based on information from the website;
- Unauthorized access or security breaches caused by your device, network, or misuse.
LifeLink disclaims all liability for damages arising from the use of our website or materials to the maximum extent allowed by law.
Modification of Terms
LifeLink reserves the right to modify or update these Terms at any time. Updated Terms will take effect when posted on the website. Continued use of the website or services after posting constitutes acceptance of the revised Terms.
Governing Law
These Terms are governed by and interpreted in accordance with the laws of the State of Wisconsin, without regard to its conflict-of-law principles.
If you have questions about these Terms, contact LifeLink at info@lifelinkll.com or call (414) 800-9757.
